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Shipping & Returns

SHIPPING

Click & Collect 
FREE Next Day Click & Collect (12pm-7pm) 
You will receive an email when your order is ready for collection from your chosen store 
· 227 Kings Road, SW3 5EJ 
· 31a Duke Street, W1U 1LS 

UK Delivery 
FREE Standard Shipping 
3-5 working days 
Delivery days are Monday to Friday 

Next Day Delivery - £8.00 
Following working day – cut off for orders to be placed is 1pm 
Cut-off times may change during busy periods 
Delivery days are Monday to Friday 

EU Delivery 
Standard Shipping - £10.00 
3-5 working days 
Delivery days are Monday to Friday 

Express Shipping - £20.00 
1-2 working days 
Delivery days are Monday to Friday 

Worldwide Delivery 
Standard Shipping - £30.00 
7-10 working days 
Delivery days are Monday to Friday 

Express Shipping - £50.00 
3-5 working days 
Delivery days are Monday to Friday

RETURNS

Refunds will only be given on full price items. Any items purchased from the sale will be final and can only be exchanged or returned for a credit note.

The item(s) should be returned unworn and in perfect condition, with all BLAIZ and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and will be returned to you.

To be eligible for a return the item(s) must be received within 30 days from the date of purchase, including original receipt or satisfactory proof of purchase. Anything received after 30 days, will be returned to you without a refund or exchange.

If your item is deemed faulty (i.e. received damaged or due to a manufacturing fault), we will offer alternatives such as repair or exchange. For more information, please contact our Customer Care team on customerservice@blaiz.co.uk.

In the event of Christmas gift purchases, we will allow an extension of 15 days.

We do not accept returns on products that are of an intimate nature, such as earrings for pierced ears, underwear or swimwear.

Additional non-returnable items:

Perishable/Consumable Goods 
Gift Vouchers

Please do not send your purchase back to the manufacturer, it must be sent to the address on the invoice form. For any questions please contact customerservice@blaiz.co.uk.

To return your product, you should send to the address listed on the invoice. This will be the company’s registered address. Shipping costs are covered by the customer and are non-refundable. Alternatively, you can bring it into a BLAIZ store along with your order confirmation.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance, to guarantee the safe return of the item, Blaiz are not liable for missing items.

REFUNDS

Once your item(s) have been received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment, within 3-5 working days.

If your refund has not cleared within 5 working days, first check with your bank or credit card company, it may take some time before your refund is officially posted. After these steps have been followed and you have still not received your refund, please contact us at customerservice@blaiz.co.uk.

SALE ITEMS

Can be exchanged or returned for a credit note.

STORE PURCHASES

Our in store returns policy is exchange or credit note only also within 30 days of purchase, store credit must be used within 6 months. We only replace items if they are clearly defective as deemed by the manufacturer, not by BLAIZ. Only the manufacturer is deemed fit to determine this. Photographs will be sent to the manufacturer to determine misuse or defect. If you would like to exchange it for the same item, please send us an email with photographs to customerservice@blaiz.co.uk and following our response, send your item to the address below;

Blaiz Ltd 
227-229 Kings Road 
London 
SW3 5EJ

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the credit note to the gift giver directly.