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Shipping & Returns

Shipping & Returns

SHIPPING

Click & Collect
FREE Next Day Click & Collect (12pm-7pm) 
You will receive an email when your order is ready for collection from your chosen store 
· 227 Kings Road, SW3 5EJ 
· 31a Duke Street, W1U 1LS 

UK Delivery 
FREE Standard Shipping
3-5 working days 
Delivery days are Monday to Friday 

Next Day Delivery - £8.00 
Following working day – cut off for orders to be placed is 1pm
Cut-off times may change during busy periods
Delivery days are Monday to Friday 

EU Delivery 
Standard Shipping - £10.00 
3-5 working days 
Delivery days are Monday to Friday 

Express Shipping - £18.00 
1-2 working days 
Delivery days are Monday to Friday

Worldwide Delivery 
Standard Shipping - £25.00 
7-10 working days 
Delivery days are Monday to Friday 

Express Shipping - £45.00 
3-5 working days 
Delivery days are Monday to Friday

RETURNS

Refunds will only be given on full price items. Any items purchased from the sale are final and can only be exchanged or returned for a credit note.

Item(s) should be returned unworn and in perfect condition with all BLAIZ and designer tags attached. Returns that are damaged, soiled or returned without their original tags will not be accepted and will be returned to you.

To be eligible for a return the item(s) must be received within 14 days from the date of purchase, including original receipt or suitable proof of purchase or 30 days from the date of purchase if the item is faulty. Anything received after 30 days, will be returned to you without a refund or exchange.

If your item is deemed faulty (i.e. received damaged or due to a manufacturing fault), we can offer alternatives such as a repair or replacement. For more information, please contact our Customer Care team on customerservice@blaiz.co.uk.

In the event of Christmas gift purchases, we will allow an extension of 15 days.

We do not accept returns on products that are of an intimate nature, such as earrings for pierced ears, underwear or swimwear.

Additional non-returnable items:

Perishable/Consumable Goods 
Gift Vouchers

To return your product, you should send to the address listed on the invoice, using the enclosed returns label. This will be the company’s registered address. Return shipping costs are covered by the customer and are non-refundable. Alternatively, you can bring it into a BLAIZ store along with your original receipt.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee the safe return of the item. BLAIZ are not liable for missing items.

Please do not send your purchase back to the manufacturer. For any questions please contact customerservice@blaiz.co.uk.

REFUNDS

Once your item(s) have been received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 3-5 working days.

If your refund has not cleared within 5 working days, first check with your bank or credit card company, it may take some time before your refund is officially posted. After these steps have been followed and you have still not received your refund, please contact customerservice@blaiz.co.uk.

SALE ITEMS

Can be exchanged or returned for a credit note.