Shipping & Returns

UK Shipping 

UK Standard Delivery - £4.95 for all orders 
2-5 working days
Delivery days are Monday to Friday

EU Shipping

Standard Delivery - £10 
5-7 working days
Delivery days are Monday to Friday

Express Delivery - £18.00
2-5 working days 
Delivery days are Monday to Friday

US Shipping 

Standard Delivery - £20.00
7--10 working days
Delivery days are Monday to Friday

Express Delivery - £35.00
5-7 working days
Delivery days are Monday to Friday

Rest of World Shipping

Standard Delivery - £30.00

7-10 working days (indicative time frame dependant on shipping country)
Delivery days are Monday to Friday

Express Delivery - £45.00 
5-7 working days (indicative time frame dependant on shipping country)
Delivery days are Monday to Friday

All International customers will be responsible for taxes and duty fees.

RETURNS

Updated 19th March 2020

UK Returns 

Free on all orders, please affix the Royal Mail returns label included in your package paperwork and drop off at your nearest Royal Mail collection point. If you have any issues please contact our Client Services team on customerservice@blaiz.co.uk

Regarding exchanges, please place a new order for the requested item(s) and return to us the item(s) you would like to exchange, or if you require any help please contact our Client Services team on customerservice@blaiz.co.uk.

Rest of World Returns

To return your product, you must send to the address listed on the invoice using the returns label provided. The cost of shipping the return is liable by the customer and is non-refundable. Alternatively, you can bring it into a BLAIZ store along with your original proof of purchase.

For returns you should consider using a trackable shipping service or purchasing shipping insurance to guarantee the safe return of the item. BLAIZ are not liable for any missing items.

For any other questions please contact customerservice@blaiz.co.uk.

All customised or special request orders are subject to final sale, and are non-returnable and non-refundable.

Refunds

Refunds will be given on all orders shipped within the UK. To be eligible for a return the item(s) must be received within 14 days from the date of shipment, with original proof of purchase.

For orders shipped outside of the UK, refunds will only be given on full price items, to be eligible for a return the item(s) must be received within 30 days from the date of shipment, with original proof of purchase. Sale items are final sale and will be offered a credit note or exchange only if returned within 30 days from the date of shipment.

Item(s) should be returned unworn and in perfect condition with all BLAIZ and designer tags intact and in the original product packaging that the item is sent out in. Returns of items that have been damaged, worn, soiled or returned without their original tags or packaging or where packaging has been damaged will not be accepted and will be returned to you.

Anything returned outside of the periods written above constitute final sale, however you may be offered a credit note or exchange at the discretion of the business. Alternatively the item(s) will be returned to you. Credit notes are valid for 6 months from date of issue, and cannot be extended.

If your item is deemed faulty (i.e. received damaged or due to a manufacturing fault), we can offer alternatives such as a repair or replacement if we are alerted within 7 days of receipt of product. For more information, please contact our Client Services team on customerservice@blaiz.co.uk.

We do not accept returns on products that are of an intimate nature, such as earrings for pierced ears, lingerie, bodysuits or swimwear.

We do not accept returns on products that are not returned in the same condition as dispatched.

Additional non-returnable items:

Perishable/Consumable Goods 
Gift Vouchers

In the event of Christmas gift purchases, we allow an extension of 14 days – providing the order has been marked as 'GIFT' in the notes section on your order.

Once your item(s) have been received and inspected, we will send you an email to notify you of status of your return.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 3-5 working days. 

If your refund has not cleared within 5 working days, first check with your bank or credit card company, it may take some time before your refund is officially posted. After these steps have been followed and you have still not received your refund, please contact customerservice@blaiz.co.uk.

SALE ITEMS

Sale items are final sale outside of the UK. They can be exchanged or returned for a credit note only, if received within 30 days of shipment date. Store credits are valid for 6 months from date of issue.

KLARNA  

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. 

 Payment is to be made to Klarna;

·         Pay later
·         Slice It

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.