Shipping & Returns

UK Shipping 

UK Standard Delivery - £4.95 
2-5 working days
Delivery days are Monday to Saturday

UK Next Day Delivery (if ordered before 2pm)- £8.50
Next working day, guaranteed by 1pm
Delivery days are Monday to Saturday

Central London Same Day Courier (if ordered before 2pm) - £20
For Same day courier on orders over £1000, the client will not be charged for the service on onset. However the net order value post any returns must remain over £1000 for the service to be complimentary, otherwise the client will have £20 deducted from the refund due. A returns label will be included in the order paperwork and the 14 day returns period for refund to be applicable stands.

EU Shipping

EU Standard Delivery - £12.50
7-10 working days
Delivery days are Monday to Friday

All International customers will be responsible for taxes and duty fees.

US Shipping 

US Express DHL Delivery - £35
4-5 working days
Delivery days are Monday to Friday

Rest of World Shipping

Standard Worldwide Delivery - £17.50
15-20 working days (indicative time frame dependant on shipping country)

Worldwide Express DHL Delivery - £45
4-5 working days (indicative time frame dependant on shipping country)

Delivery days are Monday to Friday

All International customers will be responsible for taxes and duty fees.

RETURNS

For health and safety reasons, we do not accept returns on beauty products, face masks, earrings for pierced ears. These items are subject to final sale and if returned will be sent back to the customer.

The returned item(s) should be unworn and in perfect condition with all and designer garment tags still attached, including the 'remove upon wear' red tags.

Shoes should be returned unmarked and in their original box with all packaging unmarked that is part of the product. If shoes are returned marked they will be returned to the customer.

All swimwear should be tried on over underwear. Returns will not be accepted if the hygiene strip has been removed (swimwear) or if the items are soiled and will be sent back to the customer.

Made-to-order and custom-made products are subject to final sale and cannot be returned.

Items ordered for pre-sale cannot be canceled prior to shipment as the item has been ordered specifically for the customer. Time frames for pre-order items are estimated and are subject to delays out of the control of the business.

The responsibility for accepting the package when delivery is attempted and/or rescheudling the delivery with the local postal service is on the customer, and BLAIZ cannot be held responsible to coordinate this for the client.

Additional non-returnable items:

Perishable/Consumable Goods 
Gift Vouchers

If any items shipped are faulty or are not the correct item(s), this should be communicated to BLAIZ  within 14 days of receipt of the item.

UK Returns 

Free on all orders, please affix the Royal Mail returns label included in your package paperwork and drop off at your nearest Royal Mail collection point. If you have any issues please contact our Client Services team via email on customerservice@blaiz.co.uk

Where pre-paid returns labels are not provided by the business, and the customer wishes to return an item at their own cost, the customer is fully responsible for this cost and it will not be reimbursed by the business.

 At the business’s discretion, a pre-paid returns label may be sent to the customer depending on the particular circumstances.

Regarding exchanges, please place a new order for the requested item(s) and return to us the item(s) you would like to exchange, or if you require any help please contact our Client Services team via email on customerservice@blaiz.co.uk.

Rest of World Returns

To return your product, you must send to the address listed on the invoice. The cost of shipping the return and all applicable customs and taxes are to be borne by the customer and are non-refundable. 

For returns you should consider using a trackable shipping service or purchasing shipping insurance to guarantee the safe return of the item. BLAIZ are not liable for any missing items.

For any other questions please contact customerservice@blaiz.co.uk.

Shipment delays may occur and are out of the control of the business. We are unable to refund shipment fees on items that arrive late.

Refunds

Refunds will be given on all orders shipped within the UK. To be eligible for a return the item(s) must be received within 14 days from receipt of the shipment, with original proof of purchase.

For orders shipped outside of the UK, refunds will only be given on full price items, to be eligible for a return the item(s) must be received within 30 days from the date of shipment, with original proof of purchase. Sale items are final sale and will be offered a credit note if returned within 30 days from the date of shipment.

Anything returned outside of the periods written above constitute final sale, however you may be offered a credit note or exchange at the discretion of the business. Alternatively the item(s) will be returned to you. Credit notes are valid strictly for 6 months from date of issue, and cannot be extended.

If your item is deemed faulty (i.e. received damaged or due to a manufacturing fault), we can offer alternatives such as a repair or replacement if we are alerted within 7 days of receipt of product. For more information, please contact our Client Services team on customerservice@blaiz.co.uk.

In the event of Christmas gift purchases, we allow an extension of 14 days – providing the order has been marked as 'GIFT' in the notes section on your order.

Once your item(s) have been received and inspected, we will send you an email to notify you of status of your return.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 3-5 working days. 

If your refund has not cleared within 5 working days, first check with your bank or credit card company, it may take some time before your refund is officially posted. After these steps have been followed and you have still not received your refund, please contact customerservice@blaiz.co.uk.

SALE ITEMS

Sale items are final sale outside of the UK. They can be exchanged or returned for a credit note only, if received within 30 days of shipment date. Store credits are valid for 6 months from date of issue.

KLARNA  

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. 

 Payment is to be made to Klarna;

·         Pay later
·         Slice It

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.